KOINO

Our trading company offers a refund policy for eligible products purchased directly from us. Refunds can be requested within a specified timeframe with proof of purchase. Non-refundable items include digital downloads, customized products, and perishable goods. Customers must return items in their original condition, and refund types may vary. For more details, customers can review our refund policy on our website or contact our customer support team.

We offer shipping services through DHL or FedEx for your convenience. Depending on the package's condition, we may also arrange shipping by sea or air cargo. To arrange shipping, please contact our customer center , and our team will assist you with the shipping process and provide further guidance.